Costs and Co-payments

Many of our government-funded services require a co-payment when service is received. Your co-payment will vary according to the type of service you receive. For your convenience, co-payment rates are clearly displayed in all our reception areas and a copy is available upon request.

Spiritus is mindful that the requirement of a co-payment can cause additional stress in an already stressful situation. Where a co-payment will create financial hardship or difficulty for you, the Group Services Manager is able to reduce or waive such fees upon request.

Please do not hesitate to discuss any such difficulties with your counsellor and/or contact our Group Services Manager.

No co-payments apply for services to people who are:

• under 18 years of age,
• a full time student,
• an aged pensioner, or
• a war veteran.

What you can expect from us

As our client you have the right to:

• be treated with respect and courtesy by all members of our team
• be informed on service options and to give your views regarding the development of your counselling plan and progress
• receive a service free from any discrimination or judgement
• receive quality service at all times
• privacy and confidentiality in full accordance with the law
• make a complaint or offer other helpful feedback which might assist us to improve our service to you.

What we need from you

As your service provider, we ask that you:

• treat the members of our team and other service recipients with respect and courtesy
• provide a safe work environment for our team and assist them to safely provide you with services, and inform them if you are aware of any potential hazards
• take responsibility for attending scheduled sessions and, where unable to do so, contact us with as much notice as possible so that your appointment time can be reallocated to others.